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Privacy Policy

1. Introduction

Welcome to OnCue Audio. We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website, use our warranty services, or interact with us as a retail partner.

2. The Data We Collect

We may collect, use, store, and transfer different kinds of personal data about you, including:

  • Identity Data: First name, last name, and business title.

  • Contact Data: Billing address, delivery address (for equipment pickup/drop-off), email address, and telephone numbers.

  • Technical Data: Equipment serial numbers, model details, and fault history.

  • Transaction Data: Details about the warranty fees paid and the specific units covered.

3. How We Collect Your Data

We use different methods to collect data from and about you:

  • Direct Interactions: You may give us your data by filling in forms or by corresponding with us by post, phone, or email.

  • Retail Partners: If you have purchased a warranty through one of our partners (e.g., a DJ equipment retailer), they will share your contact and equipment details with us so we can fulfil the warranty contract.

4. How We Use Your Data

We will only use your personal data when the law allows us to. Most commonly, we will use your data in the following circumstances:

  • Performance of a Contract: To facilitate the repair or replacement of your DJ equipment under the terms of the OnCue Warranty.

  • Legitimate Interests: To manage our relationship with retail partners and improve our repair services.

  • Legal Obligation: Where we need to comply with a legal or regulatory obligation in the UK.

5. Disclosures of Your Personal Data

We may share your personal data with:

  • Authorised Repair Centres: Specialist technicians who require the data to fix your equipment.

  • Logistics Partners: Courier services for the collection and return of your gear.

  • Professional Advisers: Including lawyers, bankers, auditors, and insurers.

6. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way. We limit access to your personal data to those employees and partners who have a business "need to know."

7. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements (typically 6 years for tax purposes in the UK).

8. Your Legal Rights

Under the UK GDPR, you have rights including:

  • Access: The right to ask us for copies of your personal information.

  • Rectification: The right to ask us to rectify information you think is inaccurate.

  • Erasure: The right to ask us to erase your personal information in certain circumstances.

  • Object to processing: The right to object to the processing of your personal data.

9. Contact Details

If you have any questions about this privacy policy or our privacy practices, please contact us at:

Full name of legal entity: OnCue Audio Email address: [Your Email Address] Postal address: [Your Business Address]

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection (www.ico.org.uk).

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